The ISO 9001:2015 is a standard that is used and recognized internationally by many companies, ranging from small, medium, to large scale. ISO 9001:2015 has a risk analysis approach that causes businesses to be more proactive about the problems that occur around them. Companies are expected to identify and manage existing risks and continue to improve existing problems in the company.
In today’s competitive market, maintaining high quality is not just an option but a necessity. Customers expect consistency, reliability, and excellence, and businesses that fail to meet these expectations risk losing their market share. ISO 9001:2015 provides a structured approach to quality management that ensures businesses can consistently deliver on their promises. To take advantage of this, companies need to understand and implement the requirements of ISO 9001, as well as maintain the sustainability of the systems in place to always meet the standard. This standard ensures that a company monitors and guarantees quality in all its operations, which impacts the quality of the products produced.
ISO 9001:2015 Quality Management System contains:
- Emphasis on leadership involvement
- Structured direction of company risks and opportunities
- Using common and simple language, structure and terms, making it easier for organizations that use multiple management systems
- More effective supply chain management direction
- Easier to use for service companies and knowledge-based companies
At its core, ISO 9001:2015 is all about quality. But it’s not just about having a quality product or service; it’s about having a quality way of doing things. This standard lays out a series of principles that guide companies towards operational excellence. Let’s dive into some of the key principles:
- Customer Focus: The customer is king. Understanding and meeting their needs is priority number one.
- Leadership: Strong leadership is crucial. Leaders set the vision and direction, creating an environment where everyone is geared towards quality.
- Engagement of People: Every employee plays a role. Engaging and empowering the workforce leads to better outcomes.
- Process Approach: Seeing the big picture by managing activities as interrelated processes helps achieve consistent and predictable results.
- Improvement: There’s always room for improvement. Continually seeking ways to enhance performance is essential.
- Evidence-Based Decision Making: Decisions should be based on data and analysis, not just gut feelings.
- Relationship Management: Maintaining good relationships with suppliers and partners boosts overall performance.
A cornerstone of ISO 9001:2015 is the Plan-Do-Check-Act (PDCA) cycle. This iterative process ensures continuous improvement and can be seen throughout the standard:
- Plan: Establish objectives and processes necessary to deliver results in accordance with customer requirements and the organization’s policies. This phase involves identifying opportunities for improvement and planning the changes required.
- Do: Implement the planned processes. This is the execution phase where the planned activities are put into action.
- Check: Monitor and measure processes and products against policies, objectives, and requirements. This involves assessing the results and determining whether they align with the expected outcomes.
- Act: Take actions to continually improve process performance. Based on the results from the Check phase, this involves making necessary adjustments and improvements to ensure the objectives are met.
ISO 9001:2015 is more than just a certificate on the wall. It’s a comprehensive framework that can transform how a company operates, making it more efficient, reliable, and customer-focused. Whether you’re a small business or a global enterprise, embracing these principles can pave the way to lasting success. So, next time you experience outstanding quality, there’s a good chance ISO 9001:2015 is behind it.
Source:
Jurnal Penelitian Dan Pengabdian Masyarakat, “Analisis Penerapan Sistem Manajemen Mutu ISO 9001:2015 Terhadap Kinerja Operasional Perusahaan”
Fajrin Ramadhany, Fitriana, Supriono, “ANALISIS PENERAPAN SISTEM MANAJEMEN MUTU ISO 9001:2015 DALAM MENUNJANG PEMASARAN”